1.1. Overview
This policy explains how our products are processed, shipped, and delivered to customers within the United Kingdom.
1.2. Product Origin (Dropshipping Model)
We operate using an international dropshipping model, allowing us to offer a wider range of products at competitive prices.
Orders are shipped directly from our partner fulfilment centres located outside the UK (primarily the USA, China, and the EU).
1.3. Processing Time
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Order processing: 1–5 business days
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Payment verification and quality checks are included in this timeframe.
1.4. Estimated Delivery Time (UK)
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Standard delivery: 7–18 business days
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Busy seasons (e.g., Christmas): up to 20–28 business days
Example:
If you order on the 1st, delivery may occur between the 10th and 20th.
1.5. Tracking
All orders include tracking numbers, sent automatically by email once dispatched.
1.6. Split Shipments
Depending on product availability, items may arrive in separate parcels at no extra cost.
1.7. Incorrect Address
Customers are responsible for entering a correct delivery address. If a parcel is returned due to an incorrect address, a new shipping fee may be required.